Tales from the Support Front Lines
Jan. 11, 2021, 5 a.m. (3 years, 9 months ago)
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We talk with Olivier Bon about what it’s like being on the support front lines for Craft CMS. When you send in a support ticket, email, tweet, etc., chances are Oli is on the other end.
Joined by Ben Croker, we hear about Oli’s journey to end up in his current position, working in a small village in the French countryside for Pixel & Tonic.
We go on to discuss how people sending in support are seeking help, and how rewarding it can be to help people, as well as how challenging it can be at times. If you build product of any kind, you’ll likely get something out of this discussion!
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