EP117 – Managing client expectations – Dec 22 2014
Show airs Dec 22 at 11am PT / 2pm ET / 7PM UTC
* The Client is always right.
* Email is the worst form of communication.
* Don't react.
* Shut up and listen.
* Take ownership.
* Don't assume.
* Keep your promises.
* Tell your client you aren't perfect.
* Honesty is the best policy.
* You cannot over-communicate.
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